Privacy Policy (updated 06/26/2026)
Animal Med Express respects your privacy and is committed to protecting the personal information of our retailers and their customers. This Privacy Policy explains what information we collect, how we use it, when we share it, and how we protect it in connection with AnimalMedExpress.com and related services.
By using AnimalMedExpress.com, retailers and customers acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information provided directly to us by customers, including information submitted when placing orders, creating accounts, communicating with us, or otherwise using AnimalMedExpress.com.
This information may include:
- Customer information, such as business name, contact name, email address, phone number, billing and shipping information, and account details.
- Transaction information, including order history and payment-related details necessary to process purchases.
- Website usage information, such as how retailers use our site, which may include technical and activity information collected through standard website technologies.
How We Use Information
We use personal information to operate our business and provide services through AnimalMedExpress.com, including to:
- Process and fulfill orders
- Coordinate transactions among Animal Med Express and customers
- Communicate about orders, shipping, account activity, and customer service matters
- Send informational or promotional emails, where permitted by law
- Maintain, improve, and secure our website and services
- Support business operations and enforce our terms and policies
Customer & Retailer Information
Information provided by customers or provided in connection with orders placed through AnimalMedExpress.com, is used to process and fulfill orders and support transactions among Animal Med Express and the customer.
We do not sell customer personal information. We may share customer information only as necessary to complete transactions, provide services, comply with legal obligations, protect our rights, or as otherwise described in this Privacy Policy.
If a customer places an order through a different retailer on AnimalMedExpress.com, the customer's information may be shared with the retailer through whom the order is placed in order to process and fulfill that order.
Email Communications
We treat customer email addresses as private information. We do not rent or sell email addresses to third parties.
We may use email addresses to:
- Send transactional emails, such as order confirmations, shipping updates, account notices, and customer service communications
- Send informational or marketing emails, such as newsletters or promotional messages, where permitted by applicable law
Recipients may opt out of marketing emails by responding “STOP” to those messages. Transactional emails related to orders or account activity may still be sent when necessary.
Information Sharing
We do not sell personal information. We may share personal information in the following circumstances:
- With customers as needed to process and fulfill orders
- With service providers that perform services on our behalf, such as website hosting, payment processing, shipping, communications, and technical support
- To comply with law or respond to valid legal requests
- To protect rights, property, or safety of Animal Med Express, our customers, or others
- In connection with a business transaction, such as a merger, acquisition, reorganization, or sale of assets
Cookies and Tracking Technologies
We do not use cookies on our site at this time.
Payment Processing
Payment information is processed through secure third-party payment processors. Animal Med Express does not store full payment card numbers on its servers unless specifically required for business operations and permitted by applicable law.
All payment transactions are encrypted using industry-standard security measures.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
Payment and order information transmitted through our site is protected using industry-standard encryption technologies, including SSL/TLS, during transmission. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Retention of Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements.
Your Choices
Depending on the nature of your relationship with us, you may have choices regarding your personal information, including:
- Updating account or order information
- Opting out of marketing emails
- Requesting information about how your data is used, subject to applicable law
California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect, use, disclose, and retain
- The right to request access to personal information
- The right to request deletion of personal information, subject to legal exceptions
- The right to request correction of inaccurate personal information
- The right to opt out of the sale or sharing of personal information, if applicable
- The right to limit the use of sensitive personal information, where applicable
- The right not to be discriminated against for exercising privacy rights
Animal Med Express does not sell personal information and does not knowingly share personal information for cross-context behavioral advertising.
To exercise your California privacy rights, please contact us using the information provided below.
We will verify requests as required by applicable law and respond within legally required timeframes.
Children's Privacy
Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take reasonable steps to delete it.
Third-Party Websites
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. Users should review the privacy policies of any third-party sites they visit.
Do Not Track Signals
Some web browsers offer a "Do Not Track" feature. Because there is currently no universally accepted standard for responding to such signals, our Services may not respond to Do Not Track requests.
Changes to This Privacy Policy
Animal Med Express reserves the right to amend this Privacy Policy at any time to reflect changes in our business operations, services, technologies, legal obligations, or privacy practices. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.
If we make material changes to how we collect, use, or disclose personal information, we will provide notice as required by applicable law. Your continued use of our website or services following the posting of any revised Privacy Policy signifies your acceptance of the updated terms.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact Animal Med Express through the contact information provided on AnimalMedExpress.com.